The 4 Lessons Learned In The Water Sector After The Coronavirus
1. Water has become a key element in the fight against the coronavirus.
The crisis has made even more obvious that water and sanitation systems must be expanded and improved in unserved areas. Consequently, governments around the world are promoting projects and specific investments, which are necessary for the context of reduced income for utilities.
Water is an essential resource. In addition to making hygiene and handwashing habits possible, the early detection of SARS-CoV-2 in wastewater is helping authorities take preventive measures and anticipate outbreaks in cities.
2. The crisis has triggered a digital transformation in the sector.
The public administration, which in some countries was still reluctant to collaborate with the private sector, is beginning to value positively and prioritize innovative technological solutions.
The crisis has highlighted that continuity and quality of supply is possible thanks to technology. For this reason, the pandemic is expected to boost the implementation of automation and remote control processes, reducing the exposure of workers and customers to the virus, and offering value-added services to the population, such as alerts for lack of consumption in homes. According to GWI, it is estimated that global spending on digital solutions will grow by an average of 8% per year.
The speed and efficiency of the response have varied widely depending on the degree of technological maturity prior to the crisis. Those who had already started their transformation process have been able to maintain their activity, thanks to the implementation of remote reading, remote detection of leaks and fraud, or off-site billing and collection, just to cite a few examples.
Companies that had previously established systems for the control and remote operation of networks and treatment plants continued providing service without interruptions. Likewise, automated protocols for events have allowed offering a more efficient response, minimizing the exposure of staff to the virus.
The coronavirus crisis is not a one-off event, we do not know how long it will last and we will certainly see other similar crises in the coming years. Thanks to digitalization, the industry can better face the new scenario of uncertainty. In it, it is necessary to promote a cultural change within organizations and in the relationship with customers, where face-to-face conversations will be reduced to make way for interactions through digital media.
In this context, water companies can also be useful for citizens by promoting awareness campaigns on the importance of good hygiene habits. The water sector can definitely be at the forefront of the fight against the pandemic.
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